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Northwind Apparel
Fast-fashion brand · EU · 40+ factories
From 9 disputed shipments a month to zero in one season.
A mid-market European brand was bleeding margin on chargebacks and ‘we never got the spec’ disputes. Hard tech-pack locks and the Shipment Kill-Switch ended the argument.
Northwind Apparel · EU · 40+ factories
0
spec disputes after rollout
0
% drop in COPQ
0
days to go live
The challenge
- Spec changes lived in email; factories shipped to outdated tech packs.
- Quality disputes routinely ended in costly, unwinnable arguments.
- No single number for the cost of poor quality across vendors.
What we deployed
- Mandatory digital acknowledgment locked production until the new tech pack was signed.
- Failed final inspections automatically locked the QA Release Docket.
- COPQ waterfall surfaced rework and concession cost per vendor, per season.
The outcome
- Spec disputes fell to zero within the first production season.
- Cost of poor quality dropped 31% as rework became visible and attributable.
- Sourcing renegotiated terms with the three worst-performing vendors on evidence.
“For the first time, a factory couldn't tell us they didn't see the update. The system had their signature and a timestamp. The arguments just stopped.”
See the Kill-Switch in action.
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